Refund policy
Refund Policy
Thank you so much for supporting LOVENOTE.
We truly appreciate every order and want you to have a beautiful experience with your journal.
If there is ever an issue with your order, please don’t hesitate to reach out. We will always do our best to help.
Damages & Issues
Please inspect your order upon arrival.
If your item is damaged, defective, or if you receive the wrong item, contact us within 7 days of delivery at lovenotebysatomi@gmail.com.
We will review the issue and make it right.
Shipping Issues
If tracking shows your package as Delivered but you cannot locate it, we recommend:
- Checking with your household members, neighbors, or building management
- Contacting the shipping carrier directly
If you still need help, feel free to reach out. We’re happy to assist where we can.
If a package is returned due to an incorrect or incomplete address, the customer is responsible for the cost of reshipping.
International Orders
All international orders are final sale.
Shipping fees, duties, taxes, and customs charges are non-refundable.
Packages that are refused or not claimed cannot be refunded.
Refunds (if applicable)
Refunds are only issued for approved cases such as damaged, defective, or incorrect items.
If approved, refunds will be processed to your original payment method.
Please note that processing times may vary depending on the situation and your payment provider.
If you have any questions about your refund, feel free to contact us.
Returns & Exchanges
At this time, we do not accept returns or exchanges for:
- Change of mind
- Incorrect or incomplete address entered at checkout
- Packages marked as Delivered by the carrier
- Minor variations in color, texture, or small imperfections in packaging due to transit
Need Help?
If something doesn’t feel right, please reach out.
We truly care about your experience and will always do our best to help.
Email: lovenotebysatomi@gmail.com